My experince was amazing and it isn't the last time I order from this website because damn it was good! Great sevice, fast delivery, great prices, luxurious wrapping and amazing quality.Over the course of time, he will continually bring innovation to the forefront. But I will say that I was sad that I didn't recieve my waterbottle, but then I looked back in my emails and saw that they've send an email saying they didn't have the waterbottle in stock on monday, so they did it very early, almost right after I ordered my items. First when I teared off the cupboard strip to open it I saw a sticker (which is in my opinion an extra luxury to have) and my hoodie and t-shirt were wrapped in this luxurious paper and were a very nice presentable way to have my package. Then I found out it was in my 'order confirmed' mail, and were all happy and good again, which was my fault! Then the package arrived and i went out to get it and boy oh boy, when I opened the pack I was so excited and thrilled to see how professional the company made my package look. I then on the 3rd day couldn't find a track number anywhere and got scared and I panicked a bit. Then after a day I asked them a question about toll in their support and at my surprise they answered my question over the night and that gave me a good sensation about my order. I saw it only had 2,9 stars and was kinda sad because I'm usually very skeptical, but I thought I've done it and now I wait to see what happens. Then I thought for a minute, maybe I should have checked trustpilot and see what other peoples experiences have been with this website, so I did. So I ordered a hoodie, t-shirt and a waterbottle at edwin. So I thought I would tell yall my experience. I honestly think this website is rated very low compared to all their good things. I was not offered any compensation, refund or free pair for my troubles & still 5 weeks on I'm still without any jeans Thave today just spoken with the store (as they have had the jeans 10 days) & they say they altered a week ago but are sat there awaiting being sent back, A WEEK!!!! I'm a huge Edwin wearer, for the last 7 years have not worn any other jeans apart from Edwin & now I feel after the terrible service I'm now looking for a new Jean company to define my style as I feel have lost hope as I don't believe Edwin care & lost to itch with who their customers wearers are.

ONE LEG LONGER THAN THE OTHER!! Bought 2 pairs just shy of £400 five weeks ago & their in-house alteration service was suppose to shorten the legs to 26' the first pair was altered to 28' and the second pair altered each leg of one pair to different lengths one 27' & one 28' so one was longer than the other!!!! Now this was their first mistake (though a very big one) the second was it took 2 weeks for them to find someone to come back to me after I contacted them (even though I phoned them every day nearly) Now, they said they was going to collect these, fix them & have them back to me quickly, it's been 10 days & still no return of my jeans! So in short (not short enough in my jeans sake) I'm out of pocket nearly £400 five weeks on with no jeans to wear! Their customer service & manager has been augmentative, totally in denial & dismissive to this issue, to the point he don't think it's an issue at all.

ONE LEG LONGER THAN THE OTHER! FOLLOWED BY THE WORST CUSTOMER SERVICE

Edwin denim